Covid-19 Update from Lilja the Label
Updated 26th of September 2021
Currently feeling: HOPEFUL! 🌻✨🌈
We can’t even begin to explain how important your support throughout this difficult situation has been. We literally wouldn’t be here without you and couldn’t do any of this without you. A huge thank you for each order, message, comment, share, like, you name it! They really mean the world to us. As this is a situation affecting all of us around the world, we wanted to share information about how we are coping, how our lovely factory staff are doing and how the pandemic is affecting our deliveries and other processes.
We are packing all orders within 24 hours on business days Monday-Friday, and orders placed before 2pm (CET+3) are set to leave on the same day. This of course excludes preorder items, but almost all other orders have been able to leave within the 24h time window. Currently our warehouse (located in Turku, Finland) is running on steady capacity and everyone is staying safe and healthy – we are actually experiencing faster packing times than ever!
Orders to Finland are shipped via Posti and are currently facing no delays. Orders within the EU can be shipped via GLS and DHL Express (your choice). Both of these operators have their own networks and therefore aren’t affected by flight cancellations, but some delays may still occur as there are more safety and health standards in place when crossing country borders both by road and by air. GLS is our Standard Shipping option and is currently taking approximately a week or two, while DHL Express is our Express Shipping option and is only taking 1-3 business days within the EU. For shipments outside the EU, we are currently only using DHL Express and they are taking 2-4 business days to get your package to you.
Shipments to the UK have been continued after some difficulties after Brexit. All packages to the UK are shipped with DHL Express and are taking approximately two business days to arrive. Please note that you may have to carry out a customs clearance when importing items to the UK.
Our factory staff and production
We are happy to inform you that our factory staff in Bali is doing well with Bali currently having less cases than we do here Europe. They are working at full capacity taking care of their safety and health by wearing face masks, sanitising, washing their hands and keeping the factory closed for visitors. The health and safety of everyone involved in our product chain is our utmost priority and should any restrictions change or anyone get unwell, the necessary precautions would be taken.
While our factory in Bali running at full capacity, most of our fabrics come from Italy. Italy was initially struck harder by the pandemic and therefore we have faced some delays in fabric deliveries. This may affect our restock schedule and product availability. Thank you so much for understanding!
Our staff in Finland
We are doing well and staying healthy, loving the autumn sun 🙂 We are working from our showroom/office in Punavuori, Helsinki. Feels like the worst part is over and we couldn’t be more grateful. However we are still taking safety measures when any customers or other people from outside the company are present at the showroom.