Covid-19 Update from Lilja the Label
Currently feeling: HOPEFUL! 🌻✨🌈
We can’t even begin to explain how important your support throughout this difficult situation has been. We literally wouldn’t be here without you and couldn’t do any of this without you. A huge thank you for each order, message, comment, share, like, you name it! They really mean the world to us. As this is a situation affecting all of us around the world, we wanted to share information about how we are coping, how our lovely factory staff are doing and how the pandemic is affecting our deliveries and other processes.
We are packing all orders within 24 hours on business days Monday-Friday, and orders placed before 2pm (CET+3) are set to leave on the same day. There has earlier been some delays in this due to quarantine measures some of our warehouse staff had to take earlier this year, and as we were running on lower capacity, some orders were shipped slightly delayed. We are so sorry for any possible delays you may have experienced! However, currently our warehouse (located in Turku, Finland) is running on steady capacity and everyone is staying safe and healthy – we are actually experiencing faster packing times than ever!
Orders to Finland are shipped via Posti and are currently facing no delays. Orders within the EU can be shipped via GLS and DHL Express (your choice). Both of these operators have their own networks and therefore aren’t affected by flight cancellations, but some delays may still occur as there are more safety and health standards in place when crossing country borders both by road and by air. GLS is our Standard Shipping option and is currently taking approximately a week or two, while DHL Express is our Express Shipping option and is only taking 1-3 business days within the EU. For shipments outside the EU, we are currently only using DHL Express and they are taking 2-4 business days to get your package to you.
Shipments to the UK have been continued after some difficulties after Brexit. All packages to the UK are shipped with DHL Express and are taking approximately two business days to arrive.
Our factory staff and production
We are happy to inform you that our factory staff in Bali is doing well with Bali currently having way less infections than Europe. They are working at full capacity taking care of their safety and health by wearing face masks, sanitising, washing their hands and keeping the factory closed for visitors. The health and safety of everyone involved in our product chain is our utmost priority and should any restrictions change or anyone get unwell, the necessary precautions would be taken.
While our factory is running at full capacity, most of our fabrics come from Italy and Italy has been struck harder by the pandemic. Therefore we are facing some delays in fabric deliveries and this may affect our restock schedule and product availability. Thank you so much for understanding!
Our staff in Finland
We are doing well and staying healthy, working from home most of the time and enjoying the spring sun as much as possible 🙂 We have started working at our new showroom in Helsinki in April, but are taking safety measures when there’s more than one of us present at the showroom/office at the same time, or when any customers or other people from outside the company are present.
We are still going forward with our new Summer 2021 collection and are just about to launch the first new items of Summer 2021. The second batch of new items is scheduled to arrive about four weeks later, around the 20th of May. Most of our favourite styles from last year will be restocked throughout this year as you’ve loved them so much!
We are hopeful seeing the situation getting better in Finland and are currently planning our Summer Concept Store in Helsinki for the upcoming summer. This store will be larger than our showroom and have loads of fun, additional, even surprising things on site (wish I could tell you more already!). We’re also looking forward to having a couple of pop up shopping events, if possible. If the situation gets worse and things aren’t looking great when it comes to physical shopping events, you’ll always find us online. x