From posting your parcel to receiving your refund, a return usually takes 7–14 days. You get an email when the return arrives at our warehouse and another when it has been processed, usually within 2–3 business days of arrival.
Check these first
- Tracking: the tracking code of your return shows whether the parcel is still on its way or already delivered to our warehouse.
- Delivered less than 3 business days ago? We're most likely processing it right now.
- Spam folder: our confirmation emails sometimes end up there.
More than 14 days since you sent it, and no word from us?
Email us at hello@liljathelabel.com with your order number and the tracking code of your return (or a photo of the postage receipt). We'll check where the parcel is and, if needed, open an investigation with the courier.
Good to know
This is why we ask you to use a tracked service and keep the receipt until your refund has come through: the tracking code gives us something concrete to hand to the courier. We can't take responsibility for returns that are lost when sent without tracking or to the wrong place.