From posting your parcel to receiving your refund, a return usually takes 7–14 days. Most of that is the courier's delivery time back to our warehouse.
What happens and when
- On its way: the tracking code of your return shows where the parcel is.
- Arrived at our warehouse: you get an email confirmation.
- Processed: we check the items and process the refund or exchange, usually within 2–3 business days of arrival. You get a second email when this is done.
- Refund: the money goes back to your original payment method. Depending on your bank or payment provider, it can take a few more days to show on your account.
- Exchange: you get an email when your new item has been sent. There is usually no refund to wait for. If the item you exchanged to costs less than the original, the difference is refunded when your new item ships.
Check these first
- Tracking: is the parcel still on its way, or already delivered to our warehouse?
- Delivered less than 3 business days ago? We're most likely processing it right now.
- Spam folder: our confirmation emails sometimes end up there.
More than 14 days since you sent it, and no word from us?
Email us at hello@liljathelabel.com with your order number and the tracking code of your return (or a photo of the postage receipt). We'll check where the parcel is and, if needed, open an investigation with the courier.
This is why we ask you to use a tracked service and keep the receipt until your refund has come through: with the tracking code, the courier can trace the parcel.