We process your refund within 2–3 business days of your return arriving at our warehouse. From the day you post the parcel, the whole process usually takes 7–14 days, most of which is the courier's delivery time.
What happens and when
- On its way: the tracking code of your return shows where the parcel is.
- Arrived at our warehouse: you get an email confirmation.
- Processed: we check the items and process the refund, usually within 2–3 business days of arrival. You get a second email when this is done.
- Refund: the money goes back to your original payment method. Depending on your bank or payment provider, it can take a few more days to show on your account.
How much will I get back?
You're refunded the price of the items you returned. These things can change the amount:
- Prepaid return label: if you used a prepaid return label from our returns portal, its price is deducted from your refund.
- Free shipping: if your order had free shipping and, after your return, the items you keep add up to less than the free shipping limit, our standard shipping fee is deducted from the refund.
- Whole order returned within the EU: if you return your entire order within the EU, the original standard shipping fee you paid is refunded too.
Exchanges
If you chose an exchange, there is usually no refund to wait for. You get an email when your new item has been sent. If the item you exchanged to costs less than the original, the difference is refunded once we have received your return and your new item ships.
Been waiting longer than 14 days?
Check the tracking of your return and your spam folder first. If the parcel has been delivered to our warehouse more than 3 business days ago, or the tracking isn't moving, email us at hello@liljathelabel.com with your order number and the tracking code of your return. More detail: Where is my return?