Your invoice is updated once we have received and processed your return. Until then, the invoice with Klarna or PayPal stays as it is.
How it works
- Register your return in our returns portal and send the items back as usual.
- When the return arrives at our warehouse, we process it, usually within 2–3 business days. You get an email when this is done.
- We send the refund to the payment provider, and Klarna or PayPal reduces your invoice by the refunded amount.
Does the invoice go down to zero?
Not always. If return costs apply to your return, for example the price of a prepaid return label, that amount isn't part of the refund, so it stays on the invoice and is still payable to Klarna or PayPal. The same goes for the items you keep. See When will I be refunded? for what can affect the refund amount.
If the due date comes before your return has been processed
We'd gladly help, but only Klarna or PayPal can change a due date or pause an invoice. Contact them directly and tell them you have returned the order, and they'll tell you what your options are.
If you have already paid the invoice
The refund goes back through the payment provider to the payment method you used with them.
See also Where is my return?