Sorry about that! Email us at hello@liljathelabel.com and we'll fix it. We cover the costs of correcting our mistake, including the return of a wrong item and the shipping of the right one.
Please include
- your order number
- what is missing or wrong
- a photo of what you received, including the item's label if you got the wrong item or size
Is an item missing? Check this first
If the items in your order were in two different warehouses, the order is sent in two parcels, and each parcel has its own shipping confirmation. If you've received a second shipping confirmation, the rest of your order is on its way. See Why is my order sent in more than one parcel?
Did you get the wrong item or size?
Please keep it unworn, with its tags and hygiene liner in place, and keep the packaging until the case is resolved. You don't need to register it in the returns portal. Contact us, and we'll arrange the return so that it costs you nothing.
If your item arrived damaged or has a fault, see What if my item is defective, damaged or the wrong one?