Sorry about that! Email us at hello@liljathelabel.com and we'll fix it. We cover the costs of correcting our mistake, including the return of a wrong item and the shipping of the right one.
Please include
- your order number
- what is missing or wrong
- a photo of what you received, including the item's label if you got the wrong item or size
Before you write, it's worth checking
- your order confirmation, to see which items and sizes were on the order
- whether the order was sent in more than one parcel (each parcel has its own shipping confirmation)
Good to know
- Please keep the wrong item unworn, with its tags and hygiene liner in place, and keep the packaging until the case is resolved.
- Don't register a wrong item as a regular return in the returns portal. Contact us first, so that you don't pay for the return shipping.
If your item arrived damaged or has a fault, see What if my item is defective, damaged or the wrong one?