If your item arrives damaged, defective or incorrect, or a fault shows up later, we'll sort it out, and we cover the return and reshipment costs.
What to do
- Email us at hello@liljathelabel.com as soon as you notice the problem. Include your order number and photos of the fault (or of the wrong item and its label).
- Keep the item and the original packaging until the case is resolved. This helps us trace what happened with our warehouse and the courier.
- We look at the photos and get back to you with the next steps.
How we fix it
You can choose between:
- a free replacement of the same item (a different size is fine if you'd like one), or
- a partial refund covering the cost of having the item repaired by a tailor, if you'd rather keep and fix the item yourself.
Good to know
Faulty items are handled by email and not through the returns portal, so that you don't pay for the return shipping. It's also a good idea to check your items when they arrive, so that anything wrong can be fixed quickly.