If your item arrives damaged, defective or incorrect, or a manufacturing fault shows up later, we'll sort it out, and we cover the return and reshipment costs.
What to do
- Email us at hello@liljathelabel.com as soon as you notice the problem. Include your order number and photos of the fault (or of the wrong item and its label).
- Keep the item and the original packaging until the case is resolved. This helps us trace what happened with our warehouse and the courier.
- We review the photos to confirm that it's a manufacturing defect or a delivery error, not something caused by normal wear or handling.
Once confirmed, you can choose between
- a free replacement of the same item (a different size is fine if you'd like one), or
- a partial refund covering the cost of having the item repaired by a tailor, if you'd rather keep and fix the item yourself.
Please don't register a defect as a regular return in the returns portal. Regular returns are only accepted for unworn, unwashed items, and return shipping is paid by the customer. Contact us first so that we can handle it as a complaint.
It's a good idea to check your items as soon as they arrive, so that anything wrong can be fixed quickly.