Yes, return shipping is paid by the customer. For exchanges, we cover the shipping of your new item.
Within the EU
You can buy a prepaid return label in our returns portal when you register your return. The price is 4,90–7,50 € depending on your country, and the portal shows the exact price for your country before you confirm.
You can also arrange your own shipment. In that case, please use a tracked service and keep the receipt until your return has been processed.
Outside the EU (Norway, Switzerland, the UK, the USA and others)
Please arrange your own tracked shipment.
- All returns from outside the EU go to Finland. You'll get the instructions from the returns portal.
- We cover the customs clearance fees for returns sent directly to Finland.
- If a non-EU return is sent to our warehouse in Germany, it has to be sent with duties and taxes prepaid for us to be able to receive it.
Free shipping and partial returns
If your order qualified for free shipping (orders over 150 €) and the items you keep add up to less than 150 €, our standard shipping cost is deducted from your refund. This doesn't apply if you return the entire order.
Damaged, defective or wrong item?
Then we cover both the return and the reshipment. See What if my item is defective, damaged or the wrong one?
Good to know
We have warehouses in Finland and Germany, so always follow the instructions the returns portal sends for your own return. We can't take responsibility for returns that are sent to the wrong place, damaged on the way because of unsuitable packaging, or lost when sent without tracking.