It depends on whether you exchange or return.
- Exchange within the EU: free. One exchange per order is included, and we pay for both the return of the original item and the shipping of your new one. See Can I exchange an item?
- Return for a refund: return shipping is paid by the customer.
Returns within the EU
You can choose a prepaid return label in our returns portal when you register your return. It costs 4,90–9,90 € depending on your country, and the portal shows the exact price before you confirm. You don't pay it separately: the price of the label is deducted from your refund.
You can also arrange your own shipment. In that case, please use a tracked service and keep the receipt until your return has been processed.
Returning in our Helsinki store
You can also bring your return or exchange to our store at Fredrikinkatu 25 in Helsinki. Register it in the returns portal first and choose the in-store return option. There is no return shipping cost.
Returns and exchanges outside the EU (Norway, Switzerland, the UK, the USA and others)
Please arrange your own tracked shipment. For exchanges, we cover the shipping of your new item.
- Please send your return to our address in Finland, which you'll get from the returns portal. Returns from outside the EU have to go through customs, and we take care of the customs clearance and its costs in Finland.
- Please don't send a return from outside the EU to Germany. Our German warehouse can't clear parcels through customs, so a parcel sent there would be stopped and sent back to you.
How your original shipping fee is handled
- If your order had free shipping and, after your return, the items you keep add up to less than the free shipping limit, our standard shipping fee is deducted from your refund.
- If you return your entire order within the EU, the original standard shipping fee you paid is refunded.
Damaged, defective or wrong item?
Then we cover both the return and the reshipment. See What if my item is defective, damaged or the wrong one?
Good to know
We have warehouses in Finland and Germany, so always follow the instructions the returns portal sends for your own return. If you send the return yourself, a tracked service and suitable packaging make sure it reaches us safely.