Yes! If the size or style wasn't quite right, an exchange is the easiest way to end up with a piece that fits. Within the EU, one exchange per order is free: we pay for both the return and the shipping of your new item.
How it works
- Register your exchange in our returns portal within 14 days of receiving your order.
- Choose whether you'd like the same item in a different size, or a completely different item.
- Send the original item back within 14 days of registering.
- We ship your new item as soon as your return arrives at our warehouse, and you get an email when it's on its way.
What does it cost?
- Within the EU: nothing. One free exchange is included in every order, covering both the return of the original item and the shipping of the new one.
- Outside the EU: we cover the shipping of your new item. You arrange and pay for sending the original item back.
If the item you exchange to costs less than the original, the difference is refunded once we have received your return and your new item ships.
Good to know
- A second exchange, or a return after an exchange, follows our standard return process and fees.
- The item you send back needs to be unworn and unwashed, with all tags and the hygiene liner in place.
- Not sure which size to exchange to? Email your measurements to hello@liljathelabel.com and we'll recommend a size before you register the exchange. You'll also find help in How does each style fit?
In a rush to get your new item? Register a standard return and order the new item straight away. That way you don't have to wait for your return to reach us first. Note that a standard return isn't free, unlike an exchange.