We're happy to help! The best way to reach our customer service is by email at hello@liljathelabel.com.
A few details help us help you faster
- your order number, if your question is about an order, return or exchange. It's a # followed by five digits, and you'll find it at the top of your order confirmation email. See Where do I find my order number?
- the style, colour and size, if your question is about a product
- a photo, if something isn't right with an item or a parcel
Things you can do yourself right away
If you'd rather not wait for a reply, these are often the quickest route:
- Register an exchange or return in our returns portal.
- See your orders, or cancel an order that hasn't been shipped yet, in your account.
- Follow your parcel with the tracking link in your shipping confirmation.
We reply to every message
Messages are answered in the order they arrive. We kindly ask you not to send several messages about the same matter, because each new message takes time to go through. Sending just one helps us get back to you, and to everyone else, sooner. Rest assured that your message has reached us and that we will reply.
Phone
Our phone number is +358 50 551 2748. It's the phone of our Helsinki store, so it's answered during the store's opening hours (Wednesday–Friday 11–19, Saturday 11–16). Outside those hours, email is the way to reach us. See Where is the Lilja store and when is it open?
Feedback, wishes and reviews
We'd love to hear them. See How can I give feedback, share a product wish or leave a review?
Collaborations, press and wholesale
See Who do I contact about collaborations, press or wholesale?