We know that online shopping can be tricky so trying the items on at home is essential. However, please keep in mind that most items we stock are hygiene items. Therefore it’s important to try the items on with care, in case you need to return.

We ask you to try all bottoms and onepieces on with your own underwear on. We also cannot accept a return if there are remnants of makeup, deodorant, self tanner, perfume or any other marks. Neither can we accept items that have been washed, so please don’t wear and wash if you plan to return.

We don’t have a set schedule for restocks, but will always try to replace sold-out sizes as soon as possible. You can sign in for an in-stock notification on each individual product page. This way we will automatically send you an email as soon as the product stock level is updated and your size is available!

The items you’ll find in our sale category unfortunately won’t be restocked anymore as they are styles from previous collections or styles with only the last pieces left.

We don’t often run campaigns as our product pricing reflects the cost of sustainable and ethical manufacturing, however it’s always worth checking out @liljathelabel on social media in case there is a special!

We don’t recommend following coupon site links found on search engines as often these coupon sites can include wrongful information, collect your information and even have malware. If we have a discount code, we will post it in our own channels. Stay safe!

Finland and the rest of the European Union

For all orders within Finland and the rest of the EU, our prices include VAT and all other taxes and fees. The price you see at checkout is final, and you won’t have to carry out a customs clearance or pay any additional fees.

Norway

We are part of the VOEC system in Norway and therefore Norwegian VAT (25%) is included in our prices when shipping to Norway. You won’t have to carry out a customs clearance or pay any import fees or taxes.

The UK

The Brexit has caused some changes in EU VAT regulation and currently orders valued under 135GBP will include the 20% UK VAT with no additional import taxes when arriving in the UK. Orders valued over 135GBP will be 0% VAT, meaning VAT is not included and you will have to pay the import taxes when your package arrives in the UK. With orders under 135GBP, we are required to carry out the import clearance instead of the customer. Should you need more information, the HRMC has extensive knowledge about the newest regulations. Please note that all this is out of our control and we are trying our best to adapt to the situation.

Rest of the world

For all non-EU countries, VAT is not charged at checkout. You may have to pay the destination country’s VAT and import fees when importing your order into your destination country. We have no control over these fees and taxes, so it’s always worth checking with your local customs authority if you are unsure.

The shipping cost depends on your location. Please refer to our shipping page for the most up to date country specific information.

Shipping is always free on all orders over 150€.

Our warehouses aim at packing your order within 24 hours on business days. Orders arriving on the weekend will be packed and shipped on Monday. Once your order has been packed and given to the courier, you will receive our shipping confirmation by email.

Shipping times depend on the courier and your location, with the fastest options starting from 1-2 business days. Please refer to our shipping page.

Orders are shipped either from our warehouses in Finland (Turku) or Germany (Falkensee), depending on your location. You will see all available shipping options and rates at checkout, as well as our estimated delivery time to your address.

As soon as your order is shipped you will receive a shipping confirmation with a tracking number – you can use this link to track your order at the courier’s website. Keep in mind, that shipping rates can’t be guaranteed at all times and unforeseen delays might occur. We are sorry if this is the case with your order, but hope you understand that this is completely out of our hands.

If you are facing problems with shipping or your order seems to be stuck or lost, we are advising you to contact the courier in your country for first-hand information about the problem. You can also always contact us and we’ll escalate the matter to the courier responsible for the package.

You can cancel an order yourself, free of charge, for as long as it has not yet been fulfilled (shipped from our warehouse). To request a cancellation, sign in to your account here and select the option to cancel on the relevant order. You can also contact our customer support team and we will stop the order if it has not yet been fulfilled.

Once an order has been fulfilled or is already on its way, it can no longer be cancelled. In that case you can use your 14-day right of withdrawal and follow our standard return process once the package arrives – please see our Refund Policy for details.

If you need assistance with a cancellation, please contact our customer support team as soon as possible.

Please contact us as soon as possible and we will see what we can do! If your order hasn’t shipped yet and you haven’t received a shipping confirmation email yet, there is a great chance we can still stop the order and change the address. However, our warehouse is quite quick at handling the orders so we unfortunately can’t guarantee this.

If you notice an error in the address details after your order has shipped, we recommend contacting the courier directly to possibly adjust the address before delivery.

If you are located outside the EU, Norway or United Kingdom, you may have to pay additional custom fees and/or taxes – this depends on your country. Different countries may have different minimums, and we don’t have a rule that would apply to all countries. We have no control over these fees and taxes, so it’s always worth checking with your local customs authority if you are unsure.

EU: All orders are sent from within the EU (Germany or Finland) and you won’t have to carry out a customs clearance or pay import fees.

Norway: We are a part of VOEC and our prices include the Norwegian VAT. You won’t have to carry out a customs clearance or pay import fees.

UK: For orders under 135GBP, the UK VAT is included and you won’t have to carry out a customs clearance or pay import VAT. However, orders over 135GBP are VAT 0% and you will have to pay VAT when importing the package to the UK. This is outside our scope of control, and we can’t avoid these fees. You can also place two orders valued less than 135GBP if needed.

If you deny the delivery of a non-EU shipment (for example due to customs fees), we unfortunately have to deduct 40€ from your refund to cover some of the costs that follow. If you wish to return your order, please carry out a standard return – this works out to be more economical for both sides!

Although we love all our items, we understand that shopping online can sometimes be tricky. We offer a 14+14 day withdrawal and return policy, counted from the day you receive your order. This means you need to submit our return form within 14 days of receiving your order, and then ship back the items within another 14 days after submitting the form. Returns outside these timeframes cannot be accepted.

If you wish to return or exchange your order, please head to our returns page for detailed instructions on how to send your item(s) back to us. The return cost is covered by the customer.

We’d like to remind you that we cannot accept your return if there are remnants of makeup, deodorant, self tanner, perfume or any other marks on the item. Also, we cannot accept items that have been washed, so please don’t wear and wash your items if you plan to return them. Please make sure the items you are returning are clean, not washed and have all their original tags attached.

We offer exchanges via our return portal While you fill in your return form, you are asked whether you’d like to receive the same item in a different size, or a completely different item. Your new item will be shipped as soon as we receive your return. The shipment cost of your new item will be covered by us.

In a rush to get your new item? We recommend carrying out a standard return and ordering your new item straight away. By placing a new order you won’t have to wait for your return to arrive back to us. We will then refund you for the original order as soon as your return arrives back at our warehouse.

Yes! Our return policy applies to all items, as long as they are unworn, clean and undamaged. Please head to our returns page for further instructions.

The whole return process from you sending the package back to receiving your refund usually takes between 7 to 14 days. You will receive an email confirmation from us during each step of the return process. If you haven’t heard back after 14 days, it’s worth checking your spam folder as well in case these emails have been routed there. If your return seems to be stuck or suspiciously long on the way, you can check the tracking. If you need help, get in contact with us and we will see what we can do!

Once your return has arrived and been handled by us you will receive a confirmation email. This is usually within 3 business days from the parcel arriving back at our warehouse.

After receiving your return, we will handle your return and refund your order as soon as possible. We handle the refunds manually, so please be patient and give us a few business days to process the refund.

You will receive an email confirmation once your return has arrived at our warehouse and your refund has been processed - typically within 3 business days after your return has been received.

Our sizes run from XS to 3XL. To find your correct size check out our size guide and our product images. All our models are wearing their regular size. Depending on what fit you are looking for, you can easily size up or down. Keep in mind that swimwear always softens a bit over time. If you have any questions about sizing just email us and we can help! 

If you are in between sizes, think of whether you like your swimwear to be a snug fit (best for watersports) or a little bit looser (many prefer this for tanning and chilling). If you are in between sizes, you can probably wear both, but it’s up to you which fit you’ll prefer. Also think of whether you’d like your bottoms to sit high above the hip or lower over the hip bones? If you like a low fit, you can opt for a larger size than someone who prefers a high fit, even though your hip measurement would be the same, and the other way around.

Check out our size guide, to help you find the perfect size for your measurements.

Swimwear fabric always loosens up and gets a little softer in use. Your items will also stretch a bit when wet, so choosing a fit, that is snug but comfortable ensures the pieces don’t get too loose after a while!

If the item you’re looking at is on pre-order, it means that it is not in stock nor available for shipment at the moment, but you can purchase it in advance to make sure you get it when we receive the restock. You will see the estimated shipping date for the item on the product page.

Pre-ordering means that you are able to order a product before it’s being manufactured, or while it’s being manufactured. Pre-orders can ensure a more conscious production process: when we know the rough amounts of how many items will sell, we can avoid both overproducing and underproducing and can meet the demand better.

If you placed a preorder, you can see the estimated shipping date of your order in your order confirmation email. Please refer to the email to check when your order will be ready for shipment. As soon as your order is shipped you will receive a shipping confirmation with a tracking number. You can use this link to track your order at the courier’s website. Keep in mind, that these shipping times are estimations, and sometimes there might be changes. We will always notify you by email, if your order will be delayed from the original estimated shipping date.

Yes, you can definitely do that! However, please note that a rule of thumb is that your order will be sent out once your last pre-order item arrives at our warehouse. If you want to order both pre-order and in-stock items, we recommend placing two orders to get your in-stock items immediately. If you’re not in a rush and want to save on the shipping cost, you can add the in-stock items in the same cart with your pre-order items and we’ll ship them out together once all the items have arrived.

Absolutely! Our standard return policies apply on all pre-order items as well. This means that you can shop with a peace of mind, and if for any reason you want to return the item, you can do so within 14 days from receiving the order. So the wait time for pre-order items does not affect the return policy at all, it’s always 14 days from when the order arrives.

Yes, you can always cancel your pre-order if your situation changes or if you feel like the wait has been too long. You can do so by emailing us your order number and stating you’d want to cancel. No reason needed, and it’s completely ok if you need to cancel! We will refund your entire order amount including the shipping cost.

If the order has already been sent and you need to return the item(s), you can do so within 14 days from receiving the items. Our standard return policies apply on all pre-order items as well.