Returns and exchanges are both handled through our returns portal.
- Go to our returns portal within 14 days of receiving your order and follow the steps.
- Select the items you're sending back and choose whether you want a refund or an exchange (a different size or a different item).
- Choose a return method from the options the portal offers. The options depend on your country.
- The portal sends you the return instructions by email. Follow the instructions for your own return.
- Pack the items securely, in the original packaging if possible. Add a paper slip with your name and order number, or your order confirmation, inside the parcel.
- Send the parcel within 14 days of registering the return, and keep the receipt or tracking code until your refund has come through.
Return methods
- EU countries: you can buy a prepaid return label in the portal (4,90–7,50 € depending on your country). You can also arrange your own tracked shipment.
- Countries outside the EU (Norway, Switzerland, the UK, the USA and others): please arrange your own tracked shipment. All returns from outside the EU go to Finland, and we take care of their customs clearance and its costs. Returns sent to our German warehouse from outside the EU can only be received if they are sent with duties and taxes prepaid.
What happens next?
You'll get an email when your return arrives at our warehouse and another when it has been processed, usually within 2–3 business days of arrival. The whole process, from posting the parcel to receiving your refund, typically takes 7–14 days.